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Agency-Contractor Relationships

 

Support service contractor personnel provide valuable services to LaRC and these contractors are essential to accomplishing our mission. However, close NASA-contractor involvement, which may be necessary in an integrated working environment, can heighten the risk for creation of personal services relationships. Personal services occur when a contractor is treated like a civil service employee. For example, contractors must not be supervised or assigned work by Government employees. Such personal service situations are prohibited and must be avoided.

Therefore, it is essential that all LaRC civil service employees working with support contractors understand NASA procurement regulations regarding the contractor workforce and ensure that we avoid entering into personal services situations. This is especially true for the contractors that are providing clerical and administrative support. The following document will give you guidance on this matter.

Use of Contractor Support

In addition, you may link to the Inspector General report entitled "Agency-wide Use of Support Service Contractors at NASA" which describes some of the problems seen in their agencywide audit of support services contractors. If you need any further guidance on this topic please contact Peggy Phelps or contact your Contracting Officer if you have questions on a specific contract.


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Standards of Service

1. We are professional and courteous to our customers.
2. We are consistently responsive and provide timely services to our customers.
3. We provide quality products and services to our customers.
4. We find a way to get the job done through our knowledge in the laws, policies, and procedures for the products and services we provide.
5. We are accountable for our actions and are committed to meet the needs of NASA.
6. We take pride in being part of the Office of Human Capital Management.

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Responsible NASA Official - Karen Koch
Page Curator - Lisa Etheridge
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Page Last Updated: June 6, 2011